Showing posts with label Telus. Show all posts
Showing posts with label Telus. Show all posts
September 9, 2012
Hope is on the Horizon!
Tomorrow, if all goes well, we will have a new satellite internet provider. 5 MB/s of download and 20g's of bandwidth! Hopefully, then we can start getting on the internet without having to reboot and retry up to 8 times per day. They say you should never burn bridges behind you, but this may be the exception! Goodbye, Telus!
August 31, 2012
Down and Out
Our service provider (Telus) has been getting worse and worse over the last 8 months, to the point that it is starting to take several days before we can do anything on the internet.
I first reported the problem January 21 of this year,, namely slow to no access and restricted times of access. It was reported again on February 8. at this time they promised a fix in the next month. Still no joy on March 12. August 29, they admitted that their tower was overloaded and could not give a resolution date, target, or even if they were going to fix it.
Keep that in mind when you are viewing their TV adverts on how they "put the customer first".
In the meantime, I will post when I can, read what I can, but may not respond. If I don't comment on posts, you will know why.
The search for a GOOD rural provider has been bounced up several notches.
I first reported the problem January 21 of this year,, namely slow to no access and restricted times of access. It was reported again on February 8. at this time they promised a fix in the next month. Still no joy on March 12. August 29, they admitted that their tower was overloaded and could not give a resolution date, target, or even if they were going to fix it.
Keep that in mind when you are viewing their TV adverts on how they "put the customer first".
In the meantime, I will post when I can, read what I can, but may not respond. If I don't comment on posts, you will know why.
The search for a GOOD rural provider has been bounced up several notches.
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